The Role

Our client is a category-defining startup building the operating system for institutional residential real estate investment. Having successfully launched and secured top-tier capital, they are now looking for a Customer Success Manager based in London to ensure their institutional partners achieve maximum ROI from the platform.

This is not a traditional support role. You will be a strategic partner to global funds and asset managers, overseeing the post-sales lifecycle. You will be responsible for onboarding sophisticated users, driving platform adoption, and identifying expansion opportunities within some of the largest investment portfolios in Europe.

The Responsibilities

• Lead Institutional Onboarding. Manage the transition from Closed-Won to fully operational, ensuring complex investment teams are successfully integrated into the platform.
• Drive Strategic Adoption. Act as a consultant to ou...