Customer Success Manager (Hybrid – North of Manchester)

Location: North of Manchester, UK (Hybrid: 2 days/week in-office)

Contract: Full-time, permanent

Reports to: Head of Customer Success

About Willo

Willo is a global candidate-assessment platform used in 195+ countries. Our mission is to remove talent barriers and help organisations hire better, faster, and more fairly. We’re a fast-growing, product‑led team scaling worldwide, and we’re obsessed with delivering an exceptional experience for every customer and candidate.

The Role

We’re hiring a Customer Success Manager (CSM) to own the full post‑sale journey—from onboarding through adoption, renewals, and expansion. You’ll be the trusted advisor to your portfolio, drive time‑to‑value, deliver predictable retention, and represent the voice of the customer across Willo.

What You’ll Do

Onboarding & Time‑to‑Value