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Customer Success Manager

SCOR | London, United Kingdom | Posted June 23, 2026

Position Overview

As Customer Success Manager, you will play an essential role in managing integration-related support cases, ensuring smooth onboarding, and maintaining high customer satisfaction. The ideal candidate will have a deep understanding of SaaS platforms, technical integrations, and customer-centric project delivery and is able to connect people and technology.

This Customer Success Manager has a broad remit encompassing – but not limited to – the work areas below: 

  • Define the goals, scope, budget, and resources of a project with all stakeholders.
  • Own and manage the lifecycle of integration-related support cases, ensuring timely resolution and high customer satisfaction.
  • Serve as the primary liaison between clients and internal teams (engineering, product, configuration, support) to resolve technical and integration challenges.
  • Understand each client’s architecture and business processes to guide integration best practices and identify potential fricti...

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