A manpower agency located in the Philippines is seeking an experienced CS Manager to oversee customer service operations and performance management. This role involves managing KPIs, analyzing customer satisfaction trends, and preparing performance reports. Ideal candidates should have a strong background in customer service management with at least 5 years of experience, preferably in the BPO industry. Proficiency in Mandarin and experience working with Chinese stakeholders are advantageous. Excellent leadership and organizational skills are essential.
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