IT company Working location: Tanjong Pagar Working hours: 9 am to 6 pm (Monday to Friday)
Customer Success Manager
This role will be responsible for the full customer lifecycle, from onboarding through adoption, expansion, and renewal. You will work with a diverse, international customer base and partner closely with stakeholders across regions to ensure they achieve meaningful business outcomes with The Company.
Job Responsibilities: Manage the end-to-end customer lifecycle for Global accounts, including onboarding, adoption, growth, and renewal (including churn prevention). Lead onboarding initiatives to ensure customers are set up effectively with clear success criteria and timelines. Build and maintain strong relationships with stakeholders across different regions and time zones. Act as a trusted advisor, guiding customers on best practices and helping them realize measurable business value. Monitor customer health and usage trends, proactively identifying risks and oppor...