Customer Success Manager, Small Business

Tailored Technology Services | Irvine, CA | On-site

About the Role

We're looking for a Customer Success Manager to own relationships with a portfolio of roughly 60 small business clients. This is not a sales or new logo role. Your job is to make sure existing clients feel supported, understood, and confident in their technology, and to keep them that way.

You'll run structured business reviews, maintain technology roadmaps, and serve as the connective tissue between clients and our internal teams. The growth you drive comes from deepening relationships and identifying opportunities within your existing book, not from outbound selling.

If you've worked in an MSP environment and you know what it means to run a TBR, manage a client cadence, and translate tech into business terms for an SMB owner, this role was written for you.

What You'll ...