Our client, a leading SaaS company for M&A activity in financial institutions, is seeking a Customer Success Manager to support their clients in the DACH region.

This role suits candidates who are bilingual German / English and have some previous Customer Success / Customer Service experience in SaaS / AI technologies.

You will support clients at investment banks, law firms, large Corporates and Private Equity Funds.

Responsibilities:

Your overarching responsibilities are retention of the existing customers, increasing revenue through upselling additional features, and enabling repeat business.

To achieve that you will need to:

• Oversee all aspects of delivery from inception (either pre-sale or kick-off call) through to closure including full support and consultancy of projects. This ranges from pre-sale client meetings and demos (both online and F2F), client kick-off calls all the way to su...