As a result of recent and rapid growth, Softwerx is now seeking an experienced Customer Success Manager to work with our most prestigious customers.

The Customer Success Manager will ensure that our key customers fully understand and fully utilise our Managed Solutions (secure365, support365, consult365, remediate365); in turn fostering long‑term and valued relationships.

The Softwerx Customer Success Manager is a primarily technical role, serving as a bridge between the Softwerx Development Team and the customer; also working alongside Sales Account Managers, Service, and Marketing teams.

Contract type

Permanent

Location

This is a hybrid role with occasional travel across the UK and weekly visits to the Cambridge Head Office at CB22 3GN (may change depending on business requirements).

Hours of work

Full‑time 37.5 hours per week 9am – 5.30 pm, Monday – Friday.

Key Responsibiliti...