Join Viova as a Customer Success Manager in Montreal, supporting customers in adopting transformative AI solutions in the automotive industry. This role emphasizes client engagement and technology education.
As the Customer Success Manager, you’ll manage onboarding for new clients while ensuring they fully leverage Viova’s AI-driven capabilities. Building strong relationships and providing ongoing support will be key in driving user confidence and satisfaction. This position allows you to make a real impact on how dealerships operate today.
Key Responsibilities:
• Lead smooth onboarding processes for all new clients
• Develop strong relationships with clients' service and sales teams
• Proactively support clients by managing their feedback
• Monitor client accounts to identify areas for growth
• Conduct training sessions on best practices and usage
Requirements:
• Minimum 2 years experience in Customer Success or similar
• Fluent in English, with French as...