Become a vital part of Lake.Com as a Customer Success Manager in London, Ontario. This full-time role combines remote summer work and on-site fall duties to enhance user experiences.
As a Customer Success Manager, you will onboard new hosts and support guests with their needs. Your role will involve maintaining smooth reservation operations and addressing booking issues efficiently. You'll enjoy a collaborative environment, working internally via Slack to propose personalized solutions while keeping accurate records in Salesforce.
Key Responsibilities:
• Onboard new hosts with confidence on our platform
• Provide support to hosts and guests via phone and email
• Handle reservations and resolve booking issues promptly
• Propose enhancements based on customer feedback
• Maintain detailed records in Salesforce and our CRM
Requirements:
• Background in hospitality or concierge roles
• Strong communication skills across various channels
• Problem-solving ski...