**Introduction**
As a Customer Success Manager, you will serve as the primary customer success technical advisor and trusted advocate for North & South American customers using IBM Cloudability. You will be responsible for ensuring customers realize measurable value from their investment by driving product adoption, optimizing use cases, and delivering business outcomes aligned to their strategic goals. 

This role combines deep product expertise, technical problem-solving, and customer engagement to build and nurture long-term partnerships that lead to successful renewals and expansion. 
**Your role and responsibilities**
Customer Success Ownership 

* Manage a full portfolio of customers leveraging IBM Cloudability

* Own customer health and adoption outcomes by serving as the primary advocate for assigned accounts. 

* Act as the bridge between customer leadership and Apptio internal teams, ensuring alignment on goals, usage, and business value. 
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