Customer Success Manager – Oman (Muscat)

Job Description - Customer Success Manager

About Uptime AI

Uptime AI is a leading industrial AI company helping process industries improve reliability, reduce downtime, and optimize

operations through advanced analytics and domain expertise.

Role Overview

We are looking for a Customer Success Manager (CSM) to act as a trusted partner to our customers in Oman, driving

adoption and ensuring measurable business outcomes from UptimeAI’s platform.

This role focuses on bridging operations, data, and decision-making—enabling customers to translate insights into actions

that improve reliability, efficiency, and cost outcomes.

Work Structure is Hybrid, however, the role involves regular on-site engagement with customers across key industrial

locations in Oman, including Muscat (Qurum) and Sohar, and may require travel between these locations as part of

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