Join Tipalti as a Customer Success Management Lead to enhance client engagement and retention. This hybrid role leverages your expertise to resolve challenges and ensure client success.
As a Senior Customer Success Manager with Tipalti, you will manage a diverse portfolio, mentoring clients while fostering their long-term growth. You’ll navigate complex issues as the primary escalation point, driving key customer outcomes and helping businesses thrive with our solutions. With 5+ years of experience in the Fintech realm, you'll bring valuable insights to enhance the overall customer journey and drive retention.
Key Responsibilities:
• Build and nurture relationships with key customers
• Provide strategic advisory to optimize product use
• Resolve issues and escalate when necessary
• Identify and drive upsell and cross-sell opportunities
• Support team initiatives through mentorship
Requirements:
• Minimum 5 years in customer success roles
• Familiarity with...