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RECRUIT EXPRESS PTE LTD | singapore, Singapore | Posted June 20, 2026
Position Overview
The Job: - Serve as the primary point of contact for customer enquiries, ensuring timely issue resolution and a high standard of customer experience.
- Support customer onboarding, implementation, and product adoption, helping clients maximize value
- Build strong customer relationships, proactively identifying customer needs, risks, and opportunities to improve retention and satisfaction
- Partner with internal teams to troubleshoot issues, escalation feedback, and drive effective customer outcomes.
- Maintain accurate customer records, issue tracking, and documentation to support efficient service delivery.
- Develop and improve internal processes, workflows, and SOPs to enhance operational scalability and service excellence
Requirements: - Min Degree in any field.
- 3–5 years experiences in Customer Success, Customer Support, or Account Management
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