CUSTOMER SUCCESS ANALYST

A successful CUSTOMER SUCCESS ANALYST will play a key role in account holder and 1st level of case escalations. They build relationships with clients and act as their guide and advocate in every interaction with the business. As the point of contact on service delivery engagements, they educate the clients on company services and how FA is expected to improve their business needs. Client Manager also ensures that client needs are met in a way improves customer satisfaction.

Responsibilities

• Perform report research and analysis for internal and external customers. Ensure that reports and information requests are delivered on time and that SLAs are met. Monitor, enter, update, and close Service Center tickets.
• Provide and maintain an in-depth working knowledge of all client verification processing guidelines.
• Research documentation provided by the applicant and contacting institutions and companies to obtain v...