The Customer Success Manager for subscription services is responsible for promoting customer loyalty by ensuring that customers successfully achieve desired outcomes through full adoption of provided subscription services. Drives end-to-end adoption cycle by partnering closely with sales accounts teams, delivery teams, partners, and other relevant resources.

DUTIES AND RESPONSIBILITIES

CUSTOMER SUCCESS MANAGEMENT

• Develop trusted advisor-relationships with our customer’s senior/strategic management, executive sponsors, and key influencers among stakeholder groups that will be affected.
• Develop Customer Success Plans and Quarterly Success Reports for customers
• Conduct Quarterly Success Reviews for customers and drive collaboration for progress towards outcomes
• Ensure all activities to drive adoption is aligned with and contributes to internal group’s desired business outcomes