We're recruiting a Customer Success & Account Manager on behalf of a well-established, ambitious business specialising in large format graphics and branded environments across exhibitions, retail, live events and sport. This is a permanent, full-time position for someone who thrives on owning relationships properly and bringing structure and consistency to a busy, high-paced production environment.

This is not a passive account management role. You'll be the link between Sales, Client Services and Production — the person clients turn to when things get complex, time-sensitive or need resolving quickly. You'll manage a broad client base, handle escalations with authority, follow through on every enquiry and ensure nothing slips through the cracks. If you are commercially switched on, calm under pressure and genuinely invested in client relationships, this is a role worth looking at closely.

Main Responsibilities:

* Taking ownership of customer success, retenti...