Customer Decisioning Strategy Manager

Location: London

Overview

Albany Beck is supporting a major Investment Banking on the expansion of its customer decisioning capability and is seeking an experienced Customer Strategy Manager to join a high-performing team focused on customer growth, engagement and personalisation.

This role sits at the intersection of business strategy, customer experience and technology. You will help define how customer interactions are prioritised and personalised across Commercial Banking, ensuring customers receive timely, relevant and value-driven propositions throughout their lifecycle.

Working closely with business leaders and technology teams, you will identify opportunities to improve customer outcomes through data-driven decisioning, AI-enabled engagement strategies and next-best-action approaches. You will play a key role in shaping how customer insight is translated int...