Customer Solutions Coordinator – Christchurch, New Zealand

Date: Jun 18, 2026

Location: Christchurch, NZ

Your New Role

We are looking for a proactive and highly organised individual with excellent written and verbal communication skills to join our Customer Solutions team.

Based in Christchurch, you will work with claimants, loss adjusters and external suppliers to progress insurance claims from lodgement through to settlement. You will manage your own portfolio of claims through to successful and timely completion, including:

• Delivering high-quality customer experiences
• Managing the end-to-end insurance claims process
• Undertaking desktop assessments, via documentary evidence (including photos/videos)
• Preparing clear, accurate reports and communications
• Building and maintaining effective stakeholder relationships

About You

You will ideally have prior profess...