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Customer Solution Engineer, Professional Services

Colt Technology Services | Japan, Japan | Posted June 28, 2026

Position Overview

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Why we need this role


Customer Solutions Engineer, Professional Services is responsible to provide end to end support to designated customer solutions. They will collaborate closely with the other Professional Services and Operations and Engineering functions to own the customer solution and provide technical insight, respond to escalation, support change coordination, and perform relevant activity to ensure customer satisfaction for the solution provided.

What you will do

  • Participate in handover of new customer solution ensuring proper documentation and configuration is available

  • Proactively and effectively respond to customer escalation for incidents or issues

  • Provide technical insights and ...
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