Role Summary This role is responsible for handling calls and emails related to in‑scope inquiries across all lines of general insurance business, with a primary focus on motor insurance policies. The role supports customers, agents, and internal stakeholders to ensure timely and accurate service delivery in line with company service standards.
Role Responsibilities - Manage customer and agent inquiries received via hotline, email, and walk-in channels for all general insurance product lines, with a strong focus on motor insurance
- Respond to queries and provide support for coverage clarification, premium payments, policy renewals, quotations, policy endorsements, Claims-related queries
- Deliver accurate, clear, and customer-friendly responses in line with Service Levels and KPIs
- Identify cases requiring escalation and ensure timely escalation to the relevant teams
- Maintain proper case documentation for all interactions across...