Detailed JD<br /> <br /> Overall, Purpose of Job<br /> <br /> Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.<br /> <br /> Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats<br /> <br /> Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams<br /> <br /> Strive and achieve SLA target and business outcome indicators defined by the client<br /> Job Responsibilities / Authorities<br /> <br /> Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool<br /> <br /> Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes<br /> <br /> Walk customers/ Prov...