Customer Services Advisor Bristol Hospital | Sales & Marketing, Patient Services | Permanent | Full time 37.5 hours per week

Working hours: 08:00 – 17:00 (Monday – Friday) Salary: £25,038.00 per annum

Responsibilities

• Act as a key first point of contact for patients, consultants, GPs and medical secretaries, delivering a professional and conversion-focused service across phone, email and face‑to‑face enquiries.
• Provide tailored advice on consultants, specialties and pricing, proactively guiding patients towards appropriate appointments.
• Manage self‑pay and PMI patient journeys end‑to‑end, from enquiry through to booking and follow‑up, with a focus on maximising conversions.
• Produce accurate self‑pay quotations, confidently discussing options and supporting price matching where appropriate.
• Take ownership of enquiries and sales leads, using CRM systems (e.g. Salesforce) to track, follow up and convert opportunities in...