Job Title:

Customer Service/Order Processing Executive

Department:

Customer Operations

Reports To:

Customer Service Manager

Location:

Bulwell, Nottingham

Employment Type:

Full‑time

1. Job Purpose

To provide excellent customer service while efficiently managing order processing activities. The role ensures accurate order entry, timely fulfilment, effective communication with customers, and coordination with internal departments to deliver a seamless customer experience.

Attitude is paramount for this role. We’re seeking a positive, confident individual who can deliver excellent customer service to a wide range of customers based here in the UK and overseas.

We will provide training on our products services and systems, however you must possess a positive working attitude and be able to work independently as well as in a small team.

2. Key Responsibilities