Who are we?

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.

Join our team and help us continue to bring people together to get the most out of life.

South Western Railway (SWR) is committed to creating a welcoming and inclusive workplace. We value diverse perspectives and encourage individuals from all backgrounds to apply.

About the job

You'll play a pivotal role at the heart of our Customer Contact operation, acting as the key systems specialist for the technology that keeps our service running smoothly. As the primary owner of our new Customer Interaction Management platform, Zendesk, you'll ensure the technology behind our frontline teams is optimised, reliable, and continuously evolving to meet the needs of...