We are looking for a Customer Service Team Manager who will lead and develop a customer service team to deliver efficient, enquiry resolution, achieving 10/10 outcomes for all customers, including those most vulnerable, while ensuring full compliance with regulatory and customer service standards.

We deliver safety, warmth, and comfort to homes and businesses. Every role, whether in the office or on the front line, plays a key part in this mission. Here’s how you will contribute…

Lead, manage and develop a team of Customer Service Advisors, ensuring strong engagement, wellbeing, performance, and effective resolution of people matters.

Drive delivery of high-quality, accessible customer service across all channels, achieving 10/10 outcomes for all customers and supporting customer satisfaction targets.

Coach and performance manage the team to deliver Customer Service KPI’s, high-quality, compliant customer interactions, ensuring robust quality assurance...