JOB TITLE: Customer Service Team Leader

PERKS: Modern open plan office, monthly profit share bonus scheme, holiday buy-back scheme, company sick pay, free onsite parking, Perks at Work scheme, unlimited 'tuck shop' snacks, free lunch every Friday, charity dress down day every Friday, cycle to Work scheme, complementary Birthday vouchers, subsidised workplace massage, eye vouchers, employee assistance programme (EAP), company social and corporate events

COMPANY: Manufacturing

CONTRACT: Permanent

HOURS: Monday - Friday, 8am - 5pm

START: ASAP

PAY RATE: Up to £36,000

LOCATION: Poole

ABOUT THE ROLE:

Manage Sales Shared Services Customer Experience Associates, ensuring excellent customer service via phone and email.
Handle customer queries using appropriate communication styles.
Respond promptly while maintaining a positive, needs-focused approach.
Accurately document interactions, track progress, and manage accounts....