Customer Service Team Leader with a strong track record in the Banking Financial Services and Insurance (BFSI) sector. The ideal candidate will lead a team of hardware engineers ensuring timely delivery of services preventive maintenance and technical support for banking systems while maintaining high customer satisfaction.
DUTIES & RESPONSIBILITIES Team Leadership & Coordination - Lead mentor and manage a team of Customer Service System Engineers to ensure efficient service delivery.
- Assign daily tasks monitor performance and ensure adherence to SLAs.
- Provide guidance on technical issues and elevate high-priority cases to senior management.
- Conduct team meetings and training sessions to enhance technical skills and process compliance.
Hardware Installation and Maintenance - Oversee installation configuration and troubleshooting of hardware systems including Diebold Nixdorf Cineo and DN Series mach...