SUMMARY OF THE ROLE

As a customer service Team Lead, you will lead the customer service team by developing their skills while ensuring smooth, accurate order handling across all customer and sales interactions. You will improve our service experience by monitoring deliveries, giving clear timelines, resolving critical issues quickly, and driving improvements that create a standout customer experience. In this job role, you will report to the Operations Manager and will be based in Al Quoz Industrial Area 3, Dubai, U.A.E.

RESPONSIBILITIES

• Lead team development by guiding members and ensuring they stay skilled, engaged, and ready for Jotun’s current and future needs.
• Supervise customer service operations by providing expertise, support, and direction to achieve departmental goals.
• Manage end‑to‑end order operations, including processing, invoicing, and coordination with sales and internal teams.
• Monitor delivery performance b...