Customer Service & Support Manager | London (Hybrid) | £54,000 - £59,000 
 
Our client is a leading membership organisation offering exceptional experiences and services to their business members through consultancy and value-added services.

“We are looking for an experienced individual to lead in delivering exceptional experiences that enhance the organisation’s members satisfaction, loyalty and retention, while streamlining operations in the delivery of our 3-year strategy”

Role and Responsibilities:

Provide leadership and mentorship to the support and retention team, fostering a culture of excellence, accountability and continuous learning.
Coach and mentor team members through one-to-ones, quality assurance, and tailored development plans to support professional growth.
Build a cohesive team dynamic by encouraging open communication, cross-functional collaboration, and shared accountability.
Demonstrate a hands-on, member-first approach...