The Supervisor is responsible for ensuring smooth operations and exceptional service delivery at the lost and found counter. The Supervisor possesses a thorough understanding of airport and airline operations and familiarity with lost and found procedures for baggage handling systems. He/she also acts as a service ambassador for the organization and lead the team to resolve customer service situations and regain passenger confidence. He/she works well in a multicultural environment and deals with customers from different backgrounds professionally. Furthermore, he/she possesses excellent communication, interpersonal, customer service and people management skills. He/she also serves as a mentor to team members and/or direct reports and is responsible for resolving conflicts, grievances and disputes among the team. Duties and Responsibilities Prepare and manage the roster for the respective Customer Service Team, ensuring adequate coverage at all times.
Manage day-to-day operations at...