Job Description

Responsible for managing the daily administration of customer service activities involving sales administration and support; customer orders and inquiries, and the processing of customer payments and credits associated with sales ordering.

• Job supervises a team, has authority to hire and performance-manage a team.
• Job leads/supervises/manages 1-5 employees.
• May supervise and/or oversee customer service reps/clerks including, but not limited to, hiring, training, assigning work, managing performance, and making employment related recommendations.
• Be familiar with all company policies and procedures; uphold/enforce them in order to maintain fairness and consistency of treatment.
• Collaborates with Sales and Manufacturing to maintain customer accounts and establishing a close business relationship with customers, by ensuring that customer orders, inquires and complaints are properly entered, recorded and ad...