PURPOSE OF THE ROLE Do you love helping people and making their day a little easier? As a Customer Service Specialist, you'll be the friendly, trusted voice for patients and customers of a leading USA medical company. Every call is a chance to make someone feel heard, informed, and cared for. You'll answer questions, sort out billing queries, and point people in the right direction when they need extra support - all while representing a brand that puts people first. RESPONSIBILITIES OF THE ROLE Handle inbound customer calls, emails, and/or chats with warmth and professionalism Answer general questions about services and processes clearly and simply Listen carefully to understand what each customer needs, and guide urgent queries to the right team Help customers with billing questions and payment queries Keep accurate, up-to-date notes on every interaction in the CRM system Protect customer privacy and follow all confidentiality and compliance guidelines Solve problems on the first call...