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Customer Service Specialist (m/f/d)

Infront | Madrid, Spain | Posted June 13, 2026

Position Overview

About the Role


Are you passionate about financial markets, technology, and delivering exceptional client experiences? We're looking for a Client Service Specialist to become a trusted partner to professional clients, including banks, brokers, and financial institutions using our cutting-edge trading and market data solutions.

In this role, you'll combine your knowledge of financial markets with strong technical problem-solving skills to help clients maximise the value of our products.

You'll be the go-to expert for resolving complex issues, improving client outcomes, and contributing to the evolution of innovative fintech solutions.

Responsabilities

  • Be the first point of contact for clients, delivering fast, professional support across phone, email, and chat
  • Troubleshoot and resolve trading, market data, and technical issues, often at first contact
  • Own support cases end-to-end, ensuring smooth resolution and cle...
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