Enhance your career with Techo-Bloc as a Customer Service Specialist, focusing on accurate order management in a dynamic environment. This role requires strong ownership and the ability to deliver a high-touch experience.
Techo-Bloc, a leading North American manufacturer, is seeking a detail-oriented Customer Service Specialist. This role involves managing customer orders from various channels while ensuring accurate processing and timely follow-up. Strong communication and problem-solving skills are essential to provide clients with a seamless experience, addressing product inquiries, and resolving issues proactively.
Key Responsibilities:
• Process and manage customer orders through diverse channels
• Answer product availability questions, offering alternatives
• Follow up on open orders and resolve issues proactively
• Take ownership of requests from start to resolution
• Collaborate across departments to enhance services and processes
Requirements:
• Bili...