Drive customer satisfaction as a Customer Service Specialist for Staples Canada in Oakville, Ontario. Collaborate with ServiceOntario to provide essential services within the retail space.
You will be the go-to person for customer inquiries, utilizing your service expertise and attention to detail to ensure smooth operations. Your experience in customer service will empower you to manage escalated interactions effectively while fostering a welcoming environment in-store.
Key Responsibilities:
• Deliver respectful and helpful service to every customer
• Communicate service options and resolve concerns with empathy
• Direct customers to other departments when necessary
• Keep lobby merchandising in compliance with brand standards
• Engage in team training and store huddles regularly
Requirements:
• Minimum 1-2 years in customer service roles
• Effective communication across various platforms
• Ability to prioritize in a busy retail setting
• Detail-ori...