JOB PURPOSE

To handle all back office customer related queries  in a professional and efficient manner. The role focuses on delivering excellent customer service, resolving queries relating to gas and utilities, promoting products or services (where applicable), and maintaining a positive company image.

KEY RESPONSIBILITIES

•                Handle inbound calls, emails, or chats promptly and professionally.

•                Assist customers with inquiries, complaints, billing queries, or technical issues.

•                Provide accurate information about products, services, and company polic...