M-F, 9:30AM - 6:30PM 

Definition and Examples of Work

• Opens and maintains K-TAG accounts including: issuing and replacing K-TAGs, accepting all types of payments, and providing receipts.


• Works within the K-TAG database to assign ID numbers to customer accounts.


• Receives K-TAGs from customers, mail, etc., and prepares them for return to the manufacturer or for recycling.


• Assists K-TAG and non-K-TAG customers with violation inquiries, resolution, and processing of payments.


• Processes payments for customer accounts in compliance with credit card handling procedures.


• Communicates directly with the customer in-person, via phone, email and/or mail to resolve all questions, issues, complaints, billing errors, etc.


• Problem solves with the customer to identify why the customer has an issue and provide a solution in an efficient manner.