Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here (https://www.myworkday.com/umiami/d/task/1422$7248.htmld) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet (https://my.it.miami.edu/wda/erpsec/tipsheets/ER_eRecruiting_ApplyforaJob.pdf) .


CORE JOB SUMMARYThe Customer Service Representative 1 receives, reviews and addresses a variety of inquiries, to include complaints, requests for information and/or service etc. and follows-up on customer concerns via face-to-face, email, fax, telephone and/or regular mail.CORE JOB FUNCTIONS1. Receives, addresses, and responds to general inquiries, requests for service/support and/or complaints.2. Researches all inquiries to address any issues or concerns. Refers concerns to other service areas/departments for follow-up, as needed.3. Resolves routine and basic...