Purpose of Position:

For our office in Rotterdam we are looking for a motivated temporary Customer Service Representative (6 months) who will support our team and join our company. The Polyolefins Front Office E/A Order Management and Customer Care position is the one responsible for the set of activities that happen after the Order Confirmation has been sent to the client. Which encompasses the follow-up on the order flow, management of the customers loading schedules, active communication supporting the customers with all their needs, analysis of the accounts performance (account receivables), and all the necessary adjustments to ensure lean processes and healthy accounts. All of it with a strong sense of post-delivery care and actions to improve continuously the customer satisfaction rate. 

Key Accountabilities: