On-site - Taguig 3-5 Yrs Exp Bachelor Part-time

Job Description

This company serve more than 30 years, it has grown to become one of the largest IT services companies in the world, They provide a wide array of services including software development, engineering, consulting, and BPO (Business Process Outsourcing).

Details

• Company Industry: BPO Company
• Work Location: BGC Taguig
• Work Schedule: Shifting Schedules

Responsibilities

• Training new customer service team members
• Effectively lead teams in duties including attrition management, performance management, career planning, and resource planning, among others.
• Help team members grow by coaching them, filling in knowledge gaps, and resolving skill and will challenges.
• Create and implement internal and external governance on a regular basis.
• Manage user/customer escalations and devise measures to address any issues ...