Job Description:

- Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner.

- Resolve product or service complaints by clarifying the customer’s concern, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.

- Maintain a deep understanding of company products, services, and policies to provide accurate information.



Qualifications:

- B1 level proficiency in English

- At least 1 year experience in BPO industry

- Positive attitude and strong communication skills

- Patience, empathy, and a positive attitude.