Description
A growing medical device manufacturer is seeking a Customer Service Representative to support customers, distributors, and internal sales teams. This position plays a critical role in ensuring customer orders are processed accurately and inquiries are resolved efficiently. The ideal candidate enjoys problem-solving, communicating with customers, and being part of a fast-paced environment where attention to detail and responsiveness are highly valued.

Responsibilities

Customer Support

+ Serve as the primary point of contact for customer inquiries via phone and email

+ Process customer orders, returns, and product requests

+ Provide order status updates and shipping information

+ Resolve customer concerns professionally and efficiently

+ Coordinate with operations and logistics teams regarding order fulfillment

Administrative Support

+ Maintain customer records within CRM and ERP systems
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