The Customer Service Representative will be responsible for assisting customers by addressing inquiries, resolving concerns, and providing accurate information about products and services. This role will serve as a primary point of contact for customers, ensuring a positive experience through clear communication, timely responses, and effective problem-solving. In addition, this position will work closely with internal teams to resolve issues, process requests, and support overall customer satisfaction.

Performance Responsibilities:

• Pinpoint and assess customer concerns by actively listening to their desired needs and providing a solution in an applicable time


• Communicate professionally, openly, and persuasively with customers to portray the value and benefits of our client’s services, sales promotions, and products


• Maintain updated customer information at all times, including account information, ...