I. Job Summary

The Customer Service Representative, Specialized Services position receives and processes calls and emails and serves as the point of contact for these customers. The CSR is responsible for communicating program guidelines and scheduling pickup services for eligible participants. They are responsible for working with customers to creatively solve problems and resolve any identified customer service issues. The CSR is expected to collaborate with their team to meet overall call center objectives and enhance the customer experience while working to exceed all customer's expectations. Additionally, the CSR will play a role in the packaging and mailing of kits to participants once they have been scheduled for household waste pickup.

II. Essential Duties and Responsibilities

+ Respond to inquiries received through phone and email with participants/customers about the organics service and work with participants.
+ Communicates concise and accurate...