This position is responsible for delivering DHL commitment to customers, meeting day-to-day operations requirements of the customers as indicated in Standard Operating Procedure (SOP). Ensure FTY understands and acknowledges customers’ requirements and standards.
Main Responsibility:
- Ensure KPI and customer’s SOP follow up 100%.
- Meet customer's agreed performance metrics in the least cost manner.
- Handle shipments by strictly following up with customer requirements indicated in SOP.
- Ensure issues are tackled immediately and escalate to Team Leader/Manager when there are potential claims or cost impacts.
- Continuously identify service gaps, make recommendations and implement solutions to enhance greater customer’ satisfaction.
- Distribute all instructions/ suggestions to vendor/customer for best shipment arrangement.
- Decide to instruct carriers for Booking/space...