Customer Service Representative (Mandarin Support – Reservation Project)

**Location:** Kuala Lumpur, Malaysia

About the Role

We are seeking a **Customer Service Representative** to support a global hotel and travel reservation project. You will assist customers with booking inquiries, reservation changes, cancellations, and special requests while providing excellent customer service through phone, email, and fax.

Salary & Schedule

**Salary:** Up to MYR 4,000 per month (including language allowance)

**Schedule:** Rotational 24/7 shifts (5 working days, 2 days off)

Responsibilities

* Handle reservation inquiries via phone, email, and fax.

* Assist customers with booking, modifying, and cancelling reservations.

* Respond to customer requests and provide travel-related support.

* Make outbound calls to hotels and guests regarding special requests.