On-site - Makati 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus

Government Mandated Benefits

Customer Service personnel responsible for ensuring excellent customer experience both on-ground and online. To protect brand reputation and support customer retention and sales growth.

Customer Interaction (On-Ground)

• Greet and assist customers professionally
• Handle inquiries, reservations, and complaints
• Ensure fast resolution of issues
• Escalate major concerns to supervisor/manager
• Maintain positive and welcoming brand presence

Online & Digital Support

• Respond to messages (Facebook, Instagram, website, etc.)
• Handle booking confirmations and inquiries
• Respond to reviews and feedback professionally
• Provide solutions aligned with company policy
• Follow up with c...