We are looking for a motivated and skilled Customer Service Lead who is Bilingual (Spanish) to join our team and help drive customer service excellence.

Job Summary:

The Customer Service Representative Lead plays a key role in coaching and guiding a team of Customer Service Representatives (CSRs) to ensure high-quality service delivery. This role involves monitoring interactions for accuracy and professionalism, ensuring workloads and deadlines are met, and assisting with escalated account research, negotiations, and payment plan agreements. This position is essential in maintaining a customer-focused, professional, and collaborative work environment.

Key Responsibilities:

Team Leadership:

• Coach, mentor, and motivate CSRs to meet performance ...