Description
We are looking for a Customer Service Representative II to support customer interactions in a fast-paced position based in Baltimore, Maryland. This role focuses on delivering courteous, efficient service across phone-based communications while helping customers with requests, questions, and order-related needs. The ideal candidate brings strong interpersonal skills, sound judgment, and the ability to manage a steady workflow with accuracy.


Responsibilities:

• Respond to inbound customer calls promptly and provide clear, attentive assistance for a range of service-related inquiries.

• Place outbound calls as needed to follow up on customer requests, confirm details, or provide updates on open issues.

• Enter orders and update customer information accurately within internal systems while maintaining attention to detail.

• Resolve routine concerns by identifying the issue, explaining next steps, and escalating more comple...